Leading Across
Generations
Because generational differences aren’t the problem. Misunderstanding them is.
Five generations are working side by side for the first time in history. When leaders don’t understand those differences, they misinterpret what they’re seeing — and solve the wrong problems. They mistake a sticking point for a performance problem. A life-stage difference for a commitment problem. A communication gap for a respect problem.
Leading Across Generations gives leaders the Generational IQ to recognize what’s really happening and lead through it — without spending half their day at it.
Most Generations Training Helps People Understand the Generations.
Leading Across Generations helps leaders lead them.
Participants don’t leave with a list of generational characteristics. They leave with a practical framework, a set of tools, and a process they can use immediately — and keep using long after the workshop ends.
Because understanding generations is helpful. Knowing what to do about it is what changes results.
Our Promise to Participants
“You will understand generational and life stage differences, master a five-step process for leading through those differences, and leverage generational sticking points instead of merely resolving them.”
Understand the generational perspectives — including the life stage differences that most training misses entirely
Move through generational sticking points instead of working around them or ignoring them
Activate a practical 5-step process leaders can apply immediately — to any team, any challenge, any situation
Leverage differences — not just reduce conflict, but turn generational diversity into a genuine team strength
The Questions Your Leaders Are Already Asking
These aren’t hypothetical. They’re the real friction points that show up in every organization with a multi-generational workforce — and they all have answers.
“How do we motivate Gen Z when they react differently than previous generations?”
“How do we capture what Baby Boomers know before they walk out the door?”
“Why do our younger employees say they need more feedback when many of our older employees cringe at their twice-monthly one-on-ones?”
“Our managers are spending more time on people issues than ever. So why are engagement scores dropping?”
“Why do younger employees think experienced managers are dismissive — while experienced managers think younger employees are arrogant?”
“Gen Z tells surveys they want to stay 10 years. So why are they gone in 18 months?”
“Why do some people look bored throughout the meeting — while others think they’re being rude and not paying attention?”
“Our younger employees think looking busy is just pretending. Our older employees think younger ones don’t work hard. How do we navigate that?”
“Younger generations don’t think age should hold someone back. Experienced employees think you have to earn it. How do we bridge that?”
Where Generations Come Apart — and How to Bring Them Together
These are the 12 predictable places where generational differences create friction. Each one has a root cause. Each one has a resolution path. And each one is covered in the workshop.
The 5-Step Sticking Points Process
Understanding generations is helpful. Knowing what to do with that understanding is what changes results. Leaders leave with a process they can apply immediately — to any sticking point, any team, any situation.
Built to Be Taught. Built to Last.
Many leadership programs work only when the expert is in the room.
Leading Across Generations was designed differently.
The workshop is built around a practical framework, participant guide, conversation tools, cards, and a simple 5-Step Process leaders can remember and use long after the workshop ends. The process is repeatable. The tools are practical. The framework is memorable.
Organizations often begin by bringing in Haydn Shaw — and later choose to expand the program internally because the materials and methodology make it straightforward to teach, scale, and sustain. The goal isn’t simply understanding generations. It’s creating a common language leaders can use throughout the organization every day.
Two Ways to Bring This to Your Organization
Bring Haydn Shaw In
A keynote, a workshop, or a full launch — delivered by Haydn to your leaders directly.
Certify Your Own Facilitators
License the program and train internal facilitators to deliver it across your organization — without needing Haydn in the room.
The Best of Both — Haydn Kicks It Off, Your Team Scales It
Haydn launches the program in person, certifies your internal facilitators on the spot, and hands them the keys. You get the credibility of a Haydn Shaw launch and the independence to scale it on your own terms.
Let’s talk about which one makes the most sense for you.
Get in Touch →The Full Toolkit
People Driven Results
Keynote Speaker · Author
Leading Across Generations wasn’t built from a book. The book came after the workshop.
For more than fifteen years, Haydn Shaw taught leaders how to navigate generational differences before he ever wrote Sticking Points: How to Get 5 Generations Working Together in the 12 Places They Come Apart.
The workshop was refined through thousands of conversations, real workplace challenges, and repeated testing with leaders trying to solve practical problems — not academic ones. Over time, patterns emerged. Certain misunderstandings appeared again and again. Certain conflicts were remarkably predictable. And certain leadership responses consistently worked better than others.
Those insights became the foundation for the Sticking Points book, the 12 Generational Sticking Points, and the Leading Across Generations workshop. Today, more than 100,000 leaders have attended Leading Across Generations.
What Would Your Leaders Do Differently With Greater Generational IQ?
Leading Across Generations gives leaders the framework, language, and tools to understand what’s really happening beneath workplace tensions — and the confidence to lead through it.
Bring This Workshop to Your Organization →Bring Leading Across Generations to Your Organization
Tell us about your team and we’ll connect with you about the right format, delivery model, and logistics.
“Generational sticking points are inevitable. Generational problems are avoidable — if you and your team know why the generations are different and how to use the 5-Step Process to move through them.”
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